Oxfam believes that citizens have a right to hold governments and institutions accountable. Citizens expect them to respect their rights and do what they say they will do.
Likewise, we believe that non-governmental organisations should be accountable to the communities in which they work, to partner organisations, and to those from whom they receive support.
Being accountable to our multiple stakeholders is central to Oxfam New Zealand's commitment to openness and transparency, and to our aspiration as a learning organisation. This means holding ourselves openly responsible for what we believe and what we say we will do. We publish a wide range of documents on our website, including our audited annual accounts and sustainability report, research reports and briefings, press releases, stories from partners and local communities and our annual review.
Oxfam New Zealand’s accountability commitments include its adherence to a number of external standards, codes and charters as well as key internal policies. Our accountability commitments include Oxfam programme and governance standards, the Code of Conduct for the Council for International Development (the network of New Zealand development NGOs), and the International Non-Governmental Organizations Accountability Charter.
We warmly welcome any feedback you can provide – it helps us learn and improve our effectiveness. There are many ways to do so, including responding to surveys, discussing issues in person at events and meetings, or via emails, letters and on our website. We really appreciate your views.
If you consider we are not abiding by the codes or policies, please let us know. It would be helpful if your concerns were submitted in writing, by email or mail. We will respond within five working days. If you are unhappy with that response, you can write to the Executive Director at our address. Any unresolved complaints of a serious nature will be referred to the Co-chairs of the Oxfam New Zealand Board of Trustees.
This process is also available to our partners (and is included in our formal partner agreements), and applies in the case of whistleblowers or for any allegations of fraud. We undertake that any such complaints are followed up confidentially, quickly, thoroughly and transparently.
Your support is vital to every aspect of our work. That’s why we are committed to openness and transparency. Please let us know if you have any concerns or feedback.
Rachael Le Mesurier, Executive Director
|Joanna Collinge, Co-chair of the Board of Trustees||Dr Yvonne Underhill-Sem, Co-chair of the Board of Trustees|
Oxfam New Zealand is a member of the Council for International Development (CID) and is a signatory to the CID Code of Conduct. The Code requires members to meet high standards of corporate governance, public accountability and financial management. Complaints relating to alleged breaches of the Code of Conduct by any signatory agency can be made to the CID Code of Conduct Committee.
More information about the CID Code of Conduct can be obtained from Oxfam New Zealand and from CID at: www.cid.org.nz Email: firstname.lastname@example.org